Refund policy
Return and Refund Policy
Return Period: Customers have the right to return their purchase within 30 days of receipt.
Return Conditions:
- The product must be in unused and undamaged condition.
- All original labels and packaging must be intact.
- Returns must be accompanied by the original proof of purchase.
Return Procedure:
- Contact our customer service at info@maison-bold.nl to request a return.
- Provide the following information: order number, item number, reason for return, and any photos of damaged products (if applicable).
- Customers are responsible for the shipping costs of returns.
Refunds:
Processing Time: Refunds will be processed within 2 to 3 business days after receiving and inspecting the returned products.
Refund Method: Refunds will be issued via the same payment method as the original transaction unless otherwise agreed.
Fees: Shipping costs are non-refundable unless the product is defective or delivered incorrectly.
Damaged or Defective Products:
- Report damaged or defective products within 3 days of receipt via info@maisonbold.nl.
- We will send a replacement product or process a full refund, including shipping costs.
Contact Information:
For inquiries about returns and refunds, please contact our customer service at info@maisonbold.nl.
Policy Changes:
This policy is subject to change without prior notice. Please check regularly for updates.